Proctel
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THE PROCTEL BPO WORLD / HYDERABAD, INDIA

Inside Proctel BPO

01 / THE PARTNERSHIP

Your brand.
Our delivery.

A Hyderabad delivery partner for US and UK inbound customer support. Explore the people, processes and capacity behind your next program.

US & UKHyderabadWhite-label ready
Discover Proctel BPO

02 / THE VOICE FLOOR

Built for every
conversation.

Over 100 production seats for voice-first inbound support. Customer service, order status and account enquiries, delivered around your process.

100+ seatsInbound voiceCustomer support
Explore delivery capabilities

03 / FLEXIBLE COVERAGE

Capacity when
you need it.

24×7 operational readiness with three supported shift patterns. Add capacity for peak volumes, after-hours programs and weekend coverage.

24×7 readinessOverflowAfter-hours
Find your partnership model

04 / QUALITY & REPORTING

Make delivery
visible.

Call recording, scorecard-based quality monitoring and operational reporting. Structured coaching and controlled data handling support the work.

Quality monitoringReportingCoaching
Why Proctel

05 / YOUR PROCESS

Your workflow.
A dedicated team.

Dedicated agents work around your CRM, brand and scripts. We deliver the process while you retain the end-client relationship.

Your CRMWhite-label deliveryDedicated agents
See our onboarding process

06 / PILOT TO SCALE

Start together.
Grow with confidence.

Start with a smaller team and scale as needed, backed by a facility with over 100 seats. Let’s shape a partnership around your volumes and coverage needs.

5 partnership modelsPilot-to-scale
Build your next support program

An illustrative view of our delivery model.

All six stages are available above. You can also visit the full BPO service page.