Inbound Voice Support
Production capacity of over 100 seats for live US & UK inbound calling programs.
INTRODUCING PROCTEL BPO
Inbound BPO.
Built around
your brand.
A dedicated delivery center in Hyderabad with over 100 seats for US and UK inbound customer support. Your white-label, overflow or dedicated-process partner.
PROCTEL SMART BUSINESS SOLUTIONS · HYDERABAD, INDIA
100+Production seats
24×7Operational readiness
US & UKMarket focus
5Partnership models
CONNECTED TO YOUR BUSINESS
Your client relationship.
Our delivery commitment.
Proctel Smart Business Solutions is developing a dedicated international contact-center operation for US and UK inbound customer-support programs.
Based in Hyderabad, we partner with established BPOs, contact centers and outsourcing companies as a white-label delivery team, overflow partner, after-hours support team or dedicated-process provider.
- Single-site operational focus
- Voice-first specialization
- Transparent reporting
- Rapid scale-up
01 / DELIVERY CAPABILITY
Every conversation.
A connected operation.
Voice-first inbound capabilities for US and UK customer support programs, run with the discipline of a managed operation.
Customer Service & Enquiries
General helpdesk, order status and account query handling.
Overflow & Peak-Volume
Additional capacity for existing BPOs during seasonal or unexpected demand.
After-Hours & Weekend Cover
Hyderabad-based coverage outside the prime BPO's primary operating hours.
White-Label Delivery
We operate as your delivery partner while you retain the client relationship and brand.
Quality Monitoring & Reporting
Call recording, scorecard-based QA and operational reporting.
Workforce Scheduling
Forecasting, shift planning and adherence tracking across the floor.
CRM / Process-Based Delivery
Process execution built around your CRM and dedicated-agent model.
BUILT FOR PARTNERS
Your next delivery partner.
Capacity for the organizations behind customer support.
- US/UK BPO Companies
- International Contact Centers
- Customer-Experience Providers
- Established Outsourcing Companies
- Prime Contractors Needing India Capacity
- Offshore / Nearshore Overflow Partners
02 / PARTNERSHIP MODELS
The right capacity.
On your terms.
Choose the model that fits your program, from additional coverage to a dedicated team.
Overflow Support
Additional capacity during peak call volumes, seasonal demand or unexpected staffing needs.
After-Hours Support
Coverage for US & UK processes outside the prime BPO's primary operating hours.
White-Label Delivery
We deliver while the prime BPO retains the end-client relationship and brand.
Dedicated Process
A dedicated team deployed for a specific US or UK support program.
Pilot-to-Scale
Start with a smaller team and scale as needed, backed by a facility with over 100 seats.
03 / WHY PROCTEL
Focused delivery.
Visible accountability.
One leadership team. One operation. A delivery model designed around your process.Seamless delivery. Consistent SLA adherence.
3
Shift patterns supported
24×7 facility uptime capability
Dedicated 100+ Seat Facility
A purpose-built production floor with redundant connectivity and access control.
Voice-First Specialization
Built specifically for live inbound calling, not a repurposed generalist floor.
Single-Site Focus
One leadership team, one operation — no diluted attention across scattered sites.
Quality & Compliance
Structured QA scoring, NDA-bound staff and controlled data handling.
Scalable Staffing
Seat allocation flexes across programs as your volumes shift.
Fast Deployment
Structured onboarding designed to get programs live quickly.
04 / FROM DISCOVERY TO DELIVERY
A clear path to launch.
Structured onboarding, followed by ongoing monitoring, coaching and improvement.
- 01
Discovery Call
We learn your goals, volumes and current bottlenecks.
- 02
Requirement Analysis
A tailored engagement plan mapped to your workflows.
- 03
Team Setup
Agents selected and trained on your brand and scripts.
- 04
Launch & Execution
Go live with monitoring, QA and reporting in place.
- 05
Continuous Optimization
Iterative improvement powered by data and coaching.
LET’S BUILD YOUR NEXT SUPPORT PROGRAM
Your next chapter
starts with a conversation.
Share your process requirements, expected volumes and coverage hours. We’ll discuss a partnership plan around your needs.
YOUR CONTACTMVL Gupta
DELIVERY LOCATION
Hyderabad, Telangana, India